Welcome to the pet bed shopping website operated by pawsitiveden.shop. To ensure you have a clear understanding of our order delivery process, we have established the following shipping terms; please read them carefully before placing an order.
I. Delivery Coverage The shipping destination for all orders placed on this website is fixed exclusively to Spain. On the checkout page, the system will automatically set the shipping country to Spain; customers do not need to select a different country or modify the delivery region.
II. Order Processing Time We are committed to processing every order efficiently: Order Processing Time: Same-Day Processing Once payment for an order is successfully completed, we will finalize the order review, packaging, and dispatch preparation on the same day. In the event of public holidays or special circumstances, processing times may experience slight delays; however, we will arrange for shipment as quickly as possible.
III. Delivery Time Once an order has been dispatched, the estimated shipping time is as follows: Standard Delivery Time: 2 Business Days Actual delivery times may be influenced by uncontrollable factors—such as the logistics carrier, weather conditions, or public holidays—but they typically remain within the estimated timeframe.
IV. Return Policy Upon receiving your merchandise, if the items meet our return criteria, you may request a return within the following timeframe: Return Request Period: Within 30 Days Returned items must remain in their original, intact condition and comply with the requirements outlined in our website’s refund policy. Once a return request has been reviewed and approved, we will assist you with the subsequent steps of the process.
V. Refund Processing Time Once a return request has been approved and confirmed to meet our refund criteria: Refund Processing Time: Within 3 Business Days Refunds will be issued via the original payment method used for the purchase; the specific time required for the funds to appear in your account may vary slightly depending on your bank or payment platform.
VI. Important Notes Please ensure that you provide accurate and complete delivery information to avoid any delays or failures in delivery. If a package cannot be delivered due to incorrect information provided by the customer, the customer shall bear full responsibility for the consequences. All shipping times provided are estimates and do not constitute an absolute guarantee.
